By requesting or using the services of Mount Airy Locksmith (“Company,” “we,” “us,” or “our”), you (“Customer”) agree to the following Terms and Conditions. Please read them carefully before scheduling service.

1. Services Provided

Mount Airy Locksmith provides professional locksmith services including, but not limited to, residential, commercial, and automotive locksmith services such as lockouts, lock repairs, rekeying, lock installation, and key-related services. All services are subject to technician availability and site conditions.

2. Authorization to Perform Work

By requesting service, the Customer represents and warrants that they are the legal owner of the property or vehicle, or that they have proper authorization from the owner to request locksmith services. Proof of ownership or authorization may be required prior to or during service.

3. Limitation of Liability for Damage

The Customer acknowledges that locksmith services—especially lockout services—involve inherent risks. By requesting service, the Customer agrees that:

• Mount Airy Locksmith is not responsible for any damage to vehicles, doors, locks, frames, windows, trim, or surrounding components that may occur during a lockout or other locksmith service.

• Certain locks, doors, or vehicles may require force or specialized entry techniques due to their condition, design, prior damage, or security features.

• Mount Airy Locksmith is not responsible for any pre-existing damage discovered before, during, or after service.

4. Service Call & Cancellation Policy

• A full service call fee will be charged if an appointment or call-out is not cancelled before the technician arrives on-site.

• If the Customer is unavailable, refuses service upon arrival, or no longer requires service after the technician has arrived, the full service call fee will still apply.

• Cancellations must be communicated clearly by phone or text prior to technician arrival to avoid charges.

5. Pricing & Payment

• Pricing may vary based on service type, location, time of service, lock condition, and job complexity.

• Any quoted price is an estimate and may change once the technician evaluates the situation on-site. No work will be initiated until the customer agrees with the new quoted price.

• Payment is due immediately upon completion of service unless otherwise agreed to in writing.

• Accepted payment methods may include cash, credit/debit cards, or other approved payment methods.

6. Refusal of Service

Mount Airy Locksmith reserves the right to refuse or discontinue service at our discretion, including but not limited to situations involving:

• Inability to verify ownership or authorization

• Unsafe or hazardous working conditions

• Suspected illegal or fraudulent activity

• Abusive, threatening, or inappropriate behavior

7. Warranty Disclaimer

Unless expressly stated in writing, all services are provided “as is” and without warranties of any kind, express or implied. Mount Airy Locksmith does not guarantee damage-free entry in all lockout situations.

8. Indemnification

The Customer agrees to indemnify and hold harmless Mount Airy Locksmith, its owners, technicians, employees, and affiliates from any claims, damages, losses, liabilities, or expenses arising from the services provided, except as required by North Carolina law.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina.

10. Acceptance of Terms

By scheduling or accepting service from Mount Airy Locksmith, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.